Scaling From 5 to 20 Employees Without Adding Admin Staff
A growing embroidery shop quadrupled their team size without hiring a single admin person - because the system handled the operational complexity.
Shop
DTLA Print
Location
Los Angeles, CA
Team Size
20 (started at 5)
Methods
Embroidery, Screen Printing, Heat Transfer
Before Shop Titan
Owner managed everything personally. Verbal instructions, whiteboards, and a single shared spreadsheet.
The Owner Was the System
At 5 employees, the owner could walk the floor and manage everything. At 8 employees, things started slipping. At 12, it was chaos.
The Solution
FileMaker Only - Deployed in 4 weeks from kickoff to go-live
We deployed the FileMaker system with a focus on production workflow and task assignment. Each department got their own queue. Every job had a defined path from order intake through shipping.
The Results
4x Team Size. Same Admin Overhead.
Team size
5
20
Admin staff needed
1 (owner)
1 (owner)
Owner hours/week
70+
45
Jobs falling through cracks
3-5/week
0
The shop grew from 5 to 20 employees over 18 months. The owner did not hire a single admin person. The system enforces the workflow - every employee knows exactly what to do next without asking the owner.
"I went from being the bottleneck to being the business owner. My team runs the system, and the system runs the shop. I actually took a vacation last month."
Shop Owner
DTLA Print
Explore the System Behind These Results
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