From Spreadsheets to a Connected System - How a 12-Person Print Shop Eliminated Order Errors
A screen printing shop replaced spreadsheets with Shop Titan and reduced order errors from 8-10 per month to zero in 6 weeks.
Shop
DTLA Print
Location
Los Angeles, CA
Team Size
12
Methods
Screen Printing, DTG, Embroidery
Before Shop Titan
Spreadsheets for everything - orders, inventory, production tracking, customer info. 4 different Google Sheets, none connected.
Spreadsheets Were Costing Real Money
The shop was running on spreadsheets for 3 years. As order volume grew past 150 orders/month, the cracks became impossible to ignore.
The Solution
Website + FileMaker - Deployed in 6 weeks from kickoff to go-live
We deployed the complete system - FileMaker for back-office operations and a connected ecommerce storefront. Existing customer data, product catalog, and pricing were imported from their spreadsheets during week 1.
The Results
Zero Order Errors. 6 Hours Saved Per Week.
Order errors/month
8-10
0
Time on manual tracking
6+ hrs/week
0 hrs/week
Order status lookup
10-15 min
< 30 sec
New hire onboarding
3+ weeks
3 days
Within the first month, order errors dropped to zero. The two employees who spent hours updating spreadsheets now focus on production. Customer calls about order status are answered in seconds because the system tracks everything in real time.
"We did not realize how much time we were wasting until we stopped wasting it. The system paid for itself in the first month just from the errors we stopped making."
Shop Owner
DTLA Print
Explore the System Behind These Results
Frequently Asked Questions
How long did it take to switch from spreadsheets to Shop Titan?
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The complete system, FileMaker plus a connected ecommerce storefront, went live in 6 weeks. Existing customer data, the product catalog, and pricing were imported from their spreadsheets during the first week.
What results did the print shop see?
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Order errors dropped from 8 to 10 per month to zero, and the two employees who spent more than 6 hours a week updating spreadsheets moved back to production work.
Which Shop Titan package did the shop use?
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The complete system, combining the FileMaker back office with a connected ecommerce storefront, so orders flow from the website to production without manual re-entry.
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