Member profiles//DTLA Print
Connecting Ecommerce to Operations - How Orders Stopped Getting Lost
A print shop connected their website to their back-office system. Orders that used to take 20 minutes to process now flow automatically from customer to production.
Key findings
Lost/duplicate orders: 2-3/week before we took over, 0 after.
Order processing time: 15-20 min before we took over, Automatic after.
Customer status inquiries: 15+/week before we took over, 2-3/week after.
Before Shop Titan
Shopify website with manual order re-entry into spreadsheets. 2-3 orders lost per week.
Orders Were Entered Twice - and Still Got Lost
The shop had a Shopify store that generated 40+ orders per week. Every order was manually re-entered into their spreadsheet system. Errors were constant.
Website + FileMaker - Deployed in 10 weeks from kickoff to go-live
We replaced Shopify with a connected Shop Titan storefront and deployed the FileMaker system. Orders flow from website to production automatically. Customers see real-time status. Art files attach to orders.
Zero Lost Orders. 20 Minutes Saved Per Order.
Lost/duplicate orders
2-3/week
0
Order processing time
15-20 min
Automatic
Customer status inquiries
15+/week
2-3/week
Wrong design printed
1-2/month
0
Orders now flow from the website directly into the FileMaker system with all specs, quantities, art files, and customer info attached. No re-entry. No lost orders. Customers check their own status through the portal instead of calling.
"We used to joke that re-entering orders was a full-time job. Now it is zero minutes of anyone's day. The system just handles it."
Shop Owner
DTLA Print
See What We Run Behind These Results
Frequently Asked Questions
How did connecting the website to operations stop lost orders?
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Orders flow from the storefront straight into the FileMaker system with all specs, quantities, art files, and customer info attached. Nothing is re-entered by hand, so orders stop getting lost or duplicated.
How long did the project take?
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The connected Shop Titan storefront and FileMaker system went live in 10 weeks.
What were the results?
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Lost or duplicate orders dropped from 2 to 3 per week to zero, and order processing went from 15 to 20 minutes each to automatic.